Enterprise Service Transformation Summit
| Agenda |
|
| 8:00-9:00am |
Registration and Breakfast |
| 9:00-9:20am |
Welcome
Andy Zoldan GVP, Manufacturing & Distribution, Oracle
Industry issues driving Service Transformation's 5 pillars |
| 9:20-9:45am |
The Service Transformation Platform and Service Flows
By Joao Calmon, Oracle Sr. Industry Director |
| 9:45-10:45am |
Maximize Service Sales & Marketing – Identify, target, price, configure and quote Service and satisfy high-value customer segments.
By Trevor Coffeng, Cisco Systems Director Customer Advocacy and Services |
| 10:45-11:00am |
Break / Coffee |
| 11:00-12:00pm |
Optimize Contract Management – Accelerate the release of new Service offerings with the flexibility to manage multiple contract/offerings types.
By Graeme Ingham, APC Vice President APC–MGE - Critical Power and Cooling Services Division | Schneider Electric |
| 12:00-12:45pm |
Lunch |
| 12:45-1:45pm |
Streamline Service Delivery – Automate Service chain execution to enable touch free Service operations.
By Stuart Lennie, President, Volvo IT NA |
| 1:45-2:45pm |
Enhance Service Operations – Ensure complete and accurate service parts & repair services across the Service lifecycle.
By Bernie Schaeffer, Motorola Corporate Vice President of Post Sales Support, Mobile Devices. |
| 2:45-3:00pm |
Break / Coffee |
| 3:00-4:00pm |
Monitor, Measure & Optimize Service Performance – Adopt deep discipline for measurement and optimization of customer lifetime value.
By Bill Adams, Diebold Director Global Service, Transformation Management |
| 4:00-5:15pm |
Customer Panel
Moderated panel with Speakers, IBM and Motorola |
| 5:15-5:30pm |
Wrap Up |
| 5:30-6:30pm |
Cocktail and Hors d'oeuvres Reception |
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REGISTER NOW for this free 1-day event!
When:
Wednesday, July 15, 2009
8:00am–5:30pm CDT
Followed by Reception.
Where:
Metropolitan Club
233 South Wacker Drive
67th Floor, The Michigan Room
Chicago, IL 60606
Ph: 312-876-3200
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