Enterprise Service Transformation Summit

We are a leading global industrial manufacturing company anticipating that 70%+ of our $80B+ operations revenue this year will come from Service, versus 60%+ a year ago. To support that goal and sustain the service growth, we continue to invest and take other steps to expand and improve our service offerings.

Enterprise Service Transformation Summit

Please complete the following form to submit your event registration request.

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Agenda
8:00-9:00am	Registration and Breakfast
9:00-9:20am	Welcome Andy Zoldan GVP, Manufacturing & Distribution, Oracle Industry issues driving Service Transformation's 5 pillars
9:20-9:45am	The Service Transformation Platform and Service Flows By Joao Calmon, Oracle Sr. Industry Director
9:45-10:45am	Maximize Service Sales & Marketing – Identify, target, price, configure and quote Service and satisfy high-value customer segments. By Trevor Coffeng, Cisco Systems Director Customer Advocacy and Services
10:45-11:00am	Break / Coffee
11:00-12:00pm	Optimize Contract Management – Accelerate the release of new Service offerings with the flexibility to manage multiple contract/offerings types. By Graeme Ingham, APC Vice President APC–MGE - Critical Power and Cooling Services Division \| Schneider Electric
12:00-12:45pm	Lunch
12:45-1:45pm	Streamline Service Delivery – Automate Service chain execution to enable touch free Service operations. By Stuart Lennie, President, Volvo IT NA
1:45-2:45pm	Enhance Service Operations – Ensure complete and accurate service parts & repair services across the Service lifecycle. By Bernie Schaeffer, Motorola Corporate Vice President of Post Sales Support, Mobile Devices.
2:45-3:00pm	Break / Coffee
3:00-4:00pm	Monitor, Measure & Optimize Service Performance – Adopt deep discipline for measurement and optimization of customer lifetime value. By Bill Adams, Diebold Director Global Service, Transformation Management
4:00-5:15pm	Customer Panel Moderated panel with Speakers, IBM and Motorola
5:15-5:30pm	Wrap Up
5:30-6:30pm	Cocktail and Hors d'oeuvres Reception

When:
Wednesday, July 15, 2009
8:00am–5:30pm CDT
Followed by Reception.

Where:
Metropolitan Club
233 South Wacker Drive
67th Floor, The Michigan Room
Chicago, IL 60606
Ph: 312-876-3200

Please Take the Service Transformation Survey
Would you please consider participating in this survey about Service Transformation? All responses will be kept anonymous, and results and trends will be presented in aggregate at the Enterprise Service Transformation Summit.